Refund & Cancellation Policy

There is nothing to cancel

Access to Aranya is a one-time payment of ₹99 for 30 days. It is not a subscription. There is no auto-renewal, no recurring mandate, and no stored card. When the 30 days end, access simply stops and you are not charged again, so you never need to cancel anything to avoid a future charge.

When we will refund you

We will refund your payment in full if:

• you were charged more than once for the same access period;
• you paid but access was never enabled on your account;
• the Service failed to update availability for more than 24 consecutive hours during your access period, and you tell us within 7 days of that outage.

We will refund a fair pro-rata portion if a fault on our side made the Service substantially unusable for a significant part of your access period.

When we will not refund you

• Change of mind after you have used the Service.
• The official portal being down, slow, changed, or showing different data. That portal is outside our control.
• A trek you wanted being sold out, or a booking you did not manage to make. Aranya displays availability; it never reserves anything.
• Account suspension for a material breach of our Terms of Service.

How to request a refund

Email support@aranyavihaara.org from the address on your account, with the date of payment and what went wrong. We aim to respond within 2 business days.

How refunds are paid

Approved refunds are returned to the original payment method. Once processed, funds typically appear within 5 to 7 business days, depending on your bank or payment provider.

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